Warranty & Quality Promise

At Jonusy Atelier, we care deeply about what we create — and how it lives on your wall. That’s why every piece comes with a 1-Year Limited Warranty, thoughtfully designed to protect you from unexpected issues, while being true to the nature of handmade, custom art.

Prints Warranty

Printed using professional Canon photo paper, your artwork is crafted to stay vivid and beautiful under normal indoor conditions.

✔️ Covered for 1 year:

  • Fading not caused by sunlight or moisture

  • Visible print defects (lines, blotches, or smudges)

✖️ Not covered:

  • Direct sunlight or water exposure

  • Customer mishandling, mounting errors, or alterations

🖼️ Frame Warranty

We use quality frames with lightweight premium polystyrene front covers. While affordable, they’re carefully selected and assembled to ensure lasting performance.

✔️ Covered for 1 year:

  • Frame warping from manufacturing flaws

  • Yellowing/clouding of the front cover under standard use

  • Defective assembly or parts

✖️ Not covered:

  • Damage from drops, impact, or improper mounting

  • Warping/yellowing caused by heat or sun

📦 Our Promise

If something goes wrong within a year — and it's not caused by misuse — we’ll make it right. We ask that you reach out to us within 7 days of receiving your order if anything arrives damaged or defective. A few photos and your order number are all we need to start the process.

“We make each piece with care — and we stand by it, within reason.”


🧾 How to Make a Warranty Claim

We’ve made the process simple and transparent:

  1. Reach Out to Us
    Send us an email or message us on Instagram/WhatsApp. If your item arrived damaged, please contact us within 3 days. For issues covered by warranty, reach out anytime within 1 year of your order.

  2. Send Us These Details

  • Your order number

  • A few clear photos of the issue

  • A short description of what went wrong

  1. Return for Inspection (If Needed)
    In some cases, we may require the item to be returned to us for inspection. If so, we’ll guide you through the process. Return shipping fees may apply depending on the situation.

  2. Resolution
    After review, we’ll offer a replacement or repair — depending on the condition and warranty coverage. We’re here to make it right, always with care.

💬 Questions before claiming? Just reach out. We're happy to assist.